Olivia is Online OIO

We’re located in England, UK and you can find us anywhere you have an internet connection! We work as an online only store.

The https at the beginning of our web address means our website is secured with an SSL certificate , this is used to secure all data passed from your browser to the server.

Contact us through the contact form on our contact page or email hello@oliviaisonline.com

Please bare with us as replies can take up to 48 hours.

strawberry quartz flower earrings

Orders and Shipping

We work to except multiple payment providers including Visa, Mastercard and Paypal.

If it is a brand new customisation please contact hello@oliviaisonline.com for a quote. Otherwise please make request and provide all details at time of order. If you forget anything just email us at the address above.

We offer carbon free deliveries through dpd.

If you would like to make a change please contact us as soon as possible on hello@oliviaisonline.com

Returns and Refunds

We have a 30 day return window, please contact us as early as possible if you have any issues with your order.

For hygiene reasons some items cant be returned this includes earrings and used products. Please contact us at hello@oliviaisonline.com if you have any questions or are unsure.

Please contact us at hello@oliviaisonline.com to request a return prior to sending items.

Products and Sustainability

Each piece is produced by hand in our at home studio, in England, meaning it’s made in and sold from the same location.

All but one of our material suppliers are based within England limiting the Carbon produced in its delivery. We make each piece by hand in small batches as its needed and both our website and studio are powered by renewable energy. We hope to be Carbon neutral within 3 years.

We want to be as inclusive as possible and hope our items are as unique as you. So all our rings are adjustable in size to prevent finger envy and we can adjust chain lengths to suit your needs.

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